There is only one way to know if you are doing a good job – ask your customers! It does not matter which kind of business you operate and how long you have been trading, there is no better way of improving your service than by picking up the phone and asking for some feedback.
1300Clearout have been involved in rubbish removal for the last 15 years and the business today is quite different from the one started in 2006. By asking for customer feedback, we have been able to expand our range of rubbish removal services to suit different situations.
1300Clearout understands that people are busy and do not always have the time to leave feedback after using the service. That is why we offer an incentive of a free $20 Bunnings Warehouse voucher each time a customer leaves feedback. You can see details of this offer here.
On top of this, it is our company policy to call all customers shortly after the job is complete to make sure they were happy with the job and ask for any suggestions on ways we might be able to improve the service.
Here are a few recent experiences
Michelle is a repeat customer and needed some office rubbish removal. Her office was located at the rear of a warehouse and she needed some time to go through items before disposing of them. After chatting to Sisse in the office it was decided that her best option was to hire a skip bin. As the skip bins are on wheels, the driver managed to push the bin to the other side of the warehouse and locate it right under the stairway that led to the office. Michelle was therefore able to throw the rubbish straight into the bin without having to walk up and down the stairwell.
Feedback from Michelle:
Thank you once again to Paul and the 1300clearout team for yet another fantastic service with our Office rubbish removal. As a repeat customer I can confidently say that the services provided by this business are of a high standard, friendly and professional. Their skip bin hire service is better value and easier to use than other skips and I was able to locate it perfectly.
Russel and Barbara live in Brisbane and had an upright piano that had been in the family for many years. Unfortunately, it was unable to be tuned as the strings had become rusty and it had to go. Pianos can weigh up to 350 kilos, so it is essential that you use the services of an experienced rubbish removal business when disposing of them.
When Russel and Barbara enquired about our piano removal service, we asked a couple of simple questions; we needed to know where the piano was located and if there were any stairs involved in the move. In this case, the piano was in the living room and apart from a small step at the front door, it was all flat. After strapping the piano to our custom made piano trolly we quickly and carefully moved the piano to our truck where it was winched aboard with no fuss.
Feedback from Russel and Barbara:
Thanks Paul & Jess for a job well done in the removal of our old piano. You provided a fast, friendly, and efficient service. We would be happy to contact you again if the need arises, and to recommend you to our friends.
Paul lived in Logan and we had previously helped him with office rubbish removal, but he was now preparing to sell his house and travel around Australia in a campervan. He had put some of his belongings in storage and everything else had to go. Paul used our full service option and we were at his house all day with multiple truck loads until the job was complete.
Feedback from Paul:
Paul and Harry were booked to haul away our rubbish when we were selling our house, they arrived promptly and took great care preventing any damage to walls etc…I would have no hesitation in recommending 1300clearout to do a quick and efficient job.
We hope that by sharing feedback from these real-life case studies we have made you more aware of our dedication to providing the best and friendliest rubbish removal services. If you need to have office or household rubbish removed and you live in Logan or Brisbane, please call Sisse on 1300 253 276 for a quick chat or book online here and we will be in touch shortly.